Authenticator Apps
Make sure you have your MFA setup for your Microsoft, Google, and MyTime accounts.
If you got a new phone you will need to go through the steps again below.
Microsoft Authenticator App Help and Setup
Technology Help/Care
Computer Care Tips for Teachers & Students
- Restart your computer once a week to receive updates.
- No stickers please!
- Stickers are difficult to remove and leave adhesive residue behind.
- Teachers, if you use stickers, please remove them before turning your laptop back in.
- Students should not be eating/drinking while using the computer.
What do I do when technology isn't working?
- Always submit a Tech Support. Make sure you login to the Tech Support site once you are in.
- Do this right away to resolve your issue! Be DETAILED in the notes section of the ticket.
- This is located on your desktop with this icon. You can also click here to access Tech Support.
- When you submit a Tech Support, Khalid will get notified by email.
- Click Here for help on how to submit a Tech Support Ticket.
- Tech Support is used for teacher/student computers, printers, projectors, doc cams, applications, etc. Any kind of technology or software that has issues, submit a Tech Support.
*Send a Tech Support for student issues right away. You will place their student ID and the computer barcode number in the notes section. Khalid will provide a replacement.
Printing
Papercut Printing
Below are the directions for setting up Papercut on your computer.
- Please copy this link (\\papercut-ps) and paste it within your windows search bar.
- After pasting, hit "enter".
- A box will pop up, right click
on the folder that says "FCPS Cloud Print" and click "connect". This will install the software for you.
- After the installation you will notice the printing option "FCPS Cloud Print on papercut-ps". You will select this for your print jobs to the Ricoh machines. You then can go to any Ricoh in the building to print your job.
- Click Here for video directions on setting up papercut.
- Click Here for creating your pin, accessing your papercut account and any papercut troubleshooting help.
Color Printer/Grade Level Printers
If you want to connect to the Color printer in room 133 and Grade level printers you will continue using the same process in the past.
- Please copy this link (\\laurelhilespsvm) and paste it within your windows search bar.
- After pasting, hit "enter".
- A box will pop up showing the
various printers. Right click on the
printer you want and click "connect".
- After that you are all set and you will see the printer show up when you go to print.
- IMPORTANT: You do not connect to the Ricoh printers this way anymore.
- Click Here for video help.
- For the Color Printer, please do not be wasteful. Ink will only be replaced every quarter.
Software Center
Aver Doc Cam Software
Access the software to use our Aver document cameras. Quick search by typing "A+ Suite".
123 Math Fonts
Use 123 Math Fonts to customize templates you want to create.
Google Drive
Add Google Drive to your desktop to save your important files. (If it is missing)
Student Password Reset
Icon on Staff Quick Links
This is where you create, reset, or unlock student passwords.
EVERY Laurel Hill staff member has access to reset/unlock a student password.
Zoom Desktop App/Login
After getting your computer for the school year you will need to login to your Zoom Desktop App.
- Be sure to login with SSO.
- Input this text to login (myfcpsk12)
- It will then prompt you to sign in with your account.
- Click Here for video help. (Web-based/Desktop help)
- Zoom Help on the Employee Hub.
FCPS Cybersecurity
Changing your password? Make sure you complete the Acceptable Use Policy (AUP). Click Here to complete this.
Cybersecurity Information in the Employee Hub
Baiting
(Social accounts)
Vishing
(Phone Call)
Phishing is the most common attack by hackers. 90% of data breaches.
-Uses known name
-Makes email urgent
-Known person of power
Smishing
(Text)
- Is this something I expected and can I verify it?
- Don't click on links or attachments.
Password Setup
Brute Force uses combinations
School Wi-Fi Setup (Phone)
Click Here for information on connecting your cell phone to the school Wi-Fi.
For staff that was connected to WiFi last year, you will need to remove the old profile first. Watch this video to help.
(For iPhones)
Snagit Fix
With the new Windows 11 image, there was an update that changed the screen capture settings to Snipping Tool. Click Here on how to change your settings back to Snagit.
Office Phone Setup
- All Staff need to make sure that their phones are working and their message is updated with their name and personal recording.
- Use the quick reference guide to setup your voicemail. (Email Missy or Khalid if you have problems)
- Plug in your phone using these instructions.
1. If your phone is not plugged in, check to see if the phone label matches the room number. If it does, then look for the VoiP jack in your room (see Ex. A). If the label on the phone is NOT your room number, email Missy and let her know.
2. Plug the ethernet cord into the back of your phone in the network jack(Ex. B)
Ex. A
Ex. B
Employee Hub
The Employee Hub has a vast amount of resources to support you as an FCPS employee.